Technical Print Specialist - Office Printers

Technical Print Specialist Office Printers
Up to £45,000 based on experience + package
Home + Field based (NORTH/MIDS)

We re working with a global name within print and imaging to assist them in their search for a technically minded but client relationship driven professional to join a new area of the business within MFD print equipment. With the role being multi-faceted each day will be different, you ll be responsible for working closely with the equipment resellers and partners, providing technical advice and guidance on the equipment, bolstering relationships, and ensuring a seamless service.

This role would suit a people s person, someone who is a master of building on existing relationships but also has great commercial and technical acumen. You will have strong experience and understanding of office equipment / print devices and be passionate about the industry perhaps as an ex-demonstrator or service engineer, who is now excelling in a client focused role.
The company are a household name and are already making waves overseas with their newest technology now it s up to you to be part of bringing that to the UK and taking it to the next level.

The Role:
- Manage allocated client accounts to deliver service support and reviews to increase performance within partners
- Acting as a specialist to support the growth and development of the partners service organisation
- Providing various levels of technical training to partners and service providers, both remotely and in person
- Escalating issues to the next level of technical support level if needed
- Manage product performance and reliability
- Manage warranty claims and spare parts, reporting info to the supply chain department

The Person
- A strong technical understanding of office based print equipment
- Can build confidence with colleagues and clients
- Tenacious, determined, and forward thinking with an excellent attention to detail
- Knowledge of various Operations Systems and Office Software including Network technologies
- Can communicate technical information in an easy to digest way through a variety of different mediums
- Confident communicator, happy to deliver training, guidance, and support to others
- Full driving licence and willingness to travel

Salary & Benefits
Competitive salary of up to £45,000 based on experience plus package including 10% performance related bonus, car/car allowance, private medical, life assurance, 26 days holidays plus Bank Holidays, and more.