Senior Technical Support Engineer

About Toshiba Global Commerce Solutions, Inc:

Toshiba Global Commerce Solutions, Inc. is a dynamic billion-dollar global company, providing retail store solutions to your favourite brands. As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. We're passionate about retail transformation and solving the problem that retailers face every day to help them create more engaging shopping experiences.

The ability to innovate is the key to retail success. That’s why we invest in future technologies that enable retailers to innovate faster to keep up with continuously evolving customer expectations. We work with our clients to understand their business requirements and set out to create a strategy that brings their vision to life supporting their business goals. We also evaluate their long-term needs and create new processes, solutions or programs truly tuned to make their business shine today and in the future.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Workplace: Hybrid Leeds office / Remote.

Scope:

At TGCS, we provide services to retail clients worldwide by developing and delivering a wide variety of custom software solutions such as POS, self-checkout, and mobility solutions. We are looking for a Support Software Developer who will work on our ELERATM Commerce platform, a comprehensive, unified commerce platform that will free retailers to reimagine their business without the constraints of traditional retail IT Systems. Hence, we seek proactive and skilled resources to work in a dynamic, collaborative, and ever-changing environment.

Role Responsibilities:

This position is for an L3 Technical Support Software Engineer who will be the final escalation point responsible for resolving field issues. As part of this role, you will work closely with both L2 and other team members to troubleshoot and resolve production incidents, write functional and design documents, develop application software, analyse vulnerabilities, and oversee service improvement.

What you will bring to the team:

• Capable problem solver, confident in managing escalations, able to recreate the problem and analyse to resolve it.
• Professional experience in Software Development
• At least 1 year of Java-based development or support experience, with knowledge in enterprise/ microservices architectures.
• Experience developing or supporting modern web applications, including cloud/web-based content.
• Experience working with a combination of the following technologies: Java, Spring, SpringBoot, Git, Maven, Docker, MongoDB, Selenium/Cucumber.
• An enthusiasm to work with international customers. L3 support engineers receive requests from customers around the world to perform deeper problem determination analysis and bug fixing.
• Experience communicating at different technical levels, from the application architects to the end user.
• Able to use English language skills (written and verbal) in a professional environment to communicate, present, report as required.

Additional relevant experience:

• Experience with Agile software development
• Familiarity with retail concepts and/or retail applications
• Experience developing and supporting distributed applications.
• Experience with JavaScript, Vue.js, NodeJS, TypeScript, Markdown, ActiveMQ, Azure/AKS, or CosmosDB.
• Operating Systems: Linux & Windows.

EEO:

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform them of any requests.

Diversity, Equity & Inclusion:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.