ClaimSorted (claimsorted.com) is an InsurTech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies—from receiving a claim to making decisions and issuing payments.
We raised millions in funding from some of the best investors in the world, including Y Combinator, with a strong pipeline of customers that includes some of the largest insurance companies in the world.
What we are looking for:
We are seeking a dynamic individual to provide a variety of technical support to our Claims Operation, which is at the heart of our business. The ideal candidate will have a breadth of claims experience across training, quality assurance, fraud, complaints and process improvement. The candidate will require experience in Pet and Travel products at minimum.
Key Responsibilities:
- Design and delivery of training for claim handlers, including onboarding of new claim handlers and ongoing development
- Quality assurance checks on claim files, ensuring adherence to claim handling guidelines, policy wordings and customer communication expectations.
- Quality assurance feedback and coaching delivery to claim handlers
- Investigation and management of potentially fraudulent claims, ensuring robust fraud identification and indemnity control
- Process creation and ongoing improvement, including working closely with our technical team to improve upon our internal systems
- Robust investigation and management of escalated complaints from the claims operation, including issuance of final response letters
Skills and Experience required:
- Minimum of 5 years experience in insurance claims
- Prior experience with Pet and Travel insurance products
- Experience in training design and delivery
- Experience in investigating and managing potentially fraudulent claims
- Experience in quality assurance of claims
- Experience investigating and managing complaints
- Strong verbal and written communication skills
- A passion for delivering 5-star customer service
- A team player, always willing to support colleagues for the benefit of the customer and business
- Strong attention to detail
- Desire to learn new products and skills - we are always learning!
Perks
- Generous, transparent compensation & equity
- 30 days of remote work annually
- 28 days of leave annually
- Health Insurance
- Training budget
- Company offsites
- Be part of a passionate team solving hard problems
- Work closely with founders and learn how to scale a startup from 0 to 1.