Site Reliability Platform Engineering Manager
London
Hybrid - 2 days per week onsite
Salary: Up to £120k
Excellent Benefits + 30% Bonus + Stock Options
My client Global Financial Services Client is looking for a Site Reliability Platform Engineering Manager to lead their team to focus on keeping their services running, while simultaneously supporting programme timescales and business outcomes. This will be a Hybrid working model.
Lead Cloud Site Reliability Platform Engineer Responsibilities:
- Leading the L1/L2 team to continually improve the cycle time and efficiency of incident & service request resolution, blameless post-mortems, and problem records.
- Leading the team to ensure service tickets and incidents are resolved within SLA and effectively passed on to product teams, where L3/L4 support is required.
- Driving several cloud compliance framework controls such as Annual DR and recovery testing, capacity management, etc.
- Continually improve the percentage of service tickets and incidents resolved by the team and not escalated to another team.
- Identifying top reasons for service requests and incidents and addressing the root cause thereby reducing the number of tickets quarter by quarter.
- Provide thought leadership in operational areas such as change and release management, capacity management, backup and recovery etc.
- Ensuring the team is correctly skilled for the roles and identifying candidates to transition from Ops roles to SRE
Must-Haves:
- Solid understanding of the SRE role and principles
- Experience working with a wide range of products in Azure and GCP, Kubernetes, container registries, networking, etc.
- Experience working with several CI/CD and infrastructure as code-related tools such as Terraform, GitHub, Azure DevOps, Jenkins, Chef, etc.
- Experience leading an SRE or Operations team
- Negotiating skills to influence technical and leadership decisions to achieve the right consumer outcomes and operational needs
- A good understanding of public cloud security
- Experience leading teams in a large, complex, highly regulated industry
- Previous experience leading a team responsible for the public cloud estate
- Azure or GCP Certifications is desirable
- Experience in handling risks and controls across technical platforms
- Desire to learn and cross-skill
Benefits:
- Up to 15% pension contribution
- 30% bonus
- Hybrid working pattern
- Private Healthcare
- Access to Share Schemes
If you are passionate about Platform Engineering/Site Reliability and want to be part of a dynamic team shaping the future of Technology, please send your CV, for a confidential discussion. Please note: No Sponsorship is offered