Job Title: Senior Client Technical Manager
Entity: Consilium
Department: Professional & Executive Risk Solutions
Location: London
Who We Are
Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. Powered by our people's commitment, our united vision and collective determination make an unquestionable difference.
Driven by independence, we make decisions for our team and clients, not external shareholders - inspiring action, challenging the status quo and seizing opportunities. At Consilium, excellence is not a destination but a journey we undertake together.
Our people are at the heart of Aventum. Our employees collaborate in dynamic, service-focused teams. Together, we strive daily to achieve our goals and objectives, with a shared dedication to revolutionising the insurance industry.
The Company offers a competitive benefits package via a flexible benefits platform. In addition to core benefits, employees can tailor their benefits according to their needs.
Employee development is critical to the ongoing development of Aventum. We invest in our people, empowering them to grow their careers and advance within the Group. Our dynamic culture is rooted in our people's continuous desire to learn and challenge themselves.
Role Summary
We seek a Senior Client Technical Manager to join our Professional and Executive Risk Solutions division. In this role, you will create policy documents such as MRCs, Endorsements, and other documentation.
Role Accountabilities
- Producing Market Reform Contracts and Endorsements or other required documentation compliant with London Market guidelines.
- Using internal and external tools to ensure that documentation contains the correct clauses, conditions, taxes, etc, for that jurisdiction.
- Ensuring that documents are peer-reviewed before being sent to markets and clients.
- Liaise with Brokers and Client Services Executives daily to ensure that client instructions are adequately actioned.
- Liaising with clients and insurers where required in a professional and timely manner.
- Monitor renewals and assist brokers to ensure these are invited and completed promptly.
- Full monitoring of risks (new and renewal) through their life cycle to file closure.
- Inputting and updating policies on in-house systems accurately and timely.
- Maintaining the company’s electronic filing system promptly and accurately.
- Adherence to the company’s procedures relating to subjectivity tracking to ensure that these are actioned in good time.
- Assist client services executives and IBA in resolving issues relating to the markets or clients' payments.
- Using PPL to bind orders or endorsements as required by your team.
- Carrying out reviews to ensure the quality of personal outputs and the wider team's.
- Provide ad hoc support to Team Lead and other team members as needed.
- Any additional duties as assigned.
Role Requirements
- Minimum of 2- 5 years of insurance experience working for an insurance brokerage.
- Experience specialising in Financial Lines, Cyber, D&O and PI.
- Ability to understand and create a London Market Reform Contract.
- Manage a team of colleagues (preferred)
- Experience with London Market processes and terminology.
- At least 5 A-C (or equivalent) Grade GCSE, including English and Mathematics.
- Insurance qualifications e.g. CII (preferred).
Skills and Abilities
- High computer literacy and intermediate use of Microsoft Word, Excel and Outlook.
- Ability to multi-task, manage conflicting priorities and work well under pressure.
- Able to build trust by operating with integrity and professionalism.
- Professional approach with an outcome-focused and positive attitude.
- Team worker with the ability to work on their initiative.
- Solid data entry skills with the ability to identify numerical errors.
- Excellent verbal and written communication.
Management Duties
We are an equal-opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. We will forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.
We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work with a hybrid model. Please let us know if you require any reasonable adjustments during recruitment.
FCA Conduct Rules
Under the Senior Managers and Certification Regime, the FCA and Aventum expect that:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regard to customers' interests and treat them fairly.
- You must observe proper standards of market conduct
- You must act to deliver good outcomes for retail customers