Technical Architect - Adoption & Automation

Technical Architect

Luton / Hybrid

The role

The Technical Architect sits within the Adoption & Automation team and plays a crucial role in designing and implementing solutions that enhance business processes and drive efficiency. They collaborate closely with stakeholders, assess business needs, and create designs that align with organisational objectives.

As a Technical Architect, your proficiency in process review and automation will be utilised to optimise workflows, improve user experience, and liberate valuable resources. A key part of your role will also involve promoting the adoption of these new processes and tools within the workplace. This involves ensuring that they are user-friendly, meet the needs of the employees, and are effectively integrated into existing workflows. By doing so, you can help to ensure a smooth transition and maximise the benefits of these new tools and processes.

What you need to do the role

• Experience within a Business analysis/Service Architect/User Adoption Specialist role (or similar) preferably within an IT department or within role that utilised technology to deliver business value.
• Knowledge of Next Think or similar tools
• Excellent interpersonal skills in areas such as facilitation and negotiation.
• Familiar with working with and managing stakeholders and customers whilst delivering technology solutions.
• Demonstrable experience of simplifying/optimising and automating IT and Business processes.
• Experience with IT analytics to improve adoption and user experience.
• Knowledge of Low-Code/No-Code solutions, preferably Microsoft Power Platform.
• Knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL)-
• Experience creating and presenting Service/Process based documentation and/or detailed technical design documentation.

Key Skills

• Proven experience in roles (preferably within an IT department) that leverage technology to deliver business value.
• Ability to design scalable, secure, and high-performance architectures.
• Experience in designing and implementing Service-Orientated Architecture (SOA).
• Demonstrable experience of simplifying/optimising and automating IT and Business processes.
• Understanding of IT Service Management (ITSM), ITIL and Agile frameworks.
• Familiarity with managing stakeholders and customers while delivering technology solutions.
• Expertise in creating efficient user-centric Service Offerings.
• Ability to translate business needs into technical requirements.
• Experience with IT analytics to improve adoption and user experience.
• Knowledge of Low-Code/No-Code solutions, preferably Microsoft Power Platform.
• Experience working with suppliers and delivering technology solutions focused on business outcomes and employee experience.
• Experience creating and presenting detailed technical design documentation.
• Experience creating documentation for technology adoption or onboarding new processes.

What you’ll get in return

Competitive base salary

Up to 20% bonus

25 days holiday

Private Medical Insurance

BAYE, SAYE & Performance share schemes

7% pension

Life Assurance

Flexible benefits package

Excellent staff travel benefits

About easyJet

At easyJet our aim is to make low cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service. It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply

Complete your application on our careers site. We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.