Engineering Manager

Engineering Manager

Are you an experienced manager with extensive software engineering experience?

Would you like to join our great reliability engineering team?

About our Team

At LexisNexis Intellectual Property (LNIP), our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. We help innovators make more informed decisions, be more productive, and ultimately achieve superior results. By helping our customers achieve their goals, we support the development of new technologies and processes that ultimately advance humanity.

About the Role

We are looking for a highly skilled and motivated Engineering Manager to oversee the continuous monitoring and production support of live systems. This role involves resolving customer bugs and requests and implementing enhancements for existing live products.

The Engineering Manager will lead a team of SREs and Software Engineers who handle development support, bug fixes, small enhancements, and customer requests for existing, live, and legacy products. This position is responsible for monitoring, proactive management, escalation, and resolution of issues related to these products.

The role emphasizes proactive support, continuous monitoring, and improvement, with a focus on reducing response times for customer incidents and software bugs

Responsibilities

• Leading and mentoring a team of software and SRE engineers, providing guidance, training, and performance evaluations.
• Overseeing the smooth operation and availability of live systems, ensuring minimal downtime and prompt resolution of incidents.
• Leading the incident management process, including identification, troubleshooting, resolution, and post-incident analysis.
• Managing the intake, prioritization, and resolution of customer-reported bugs and requests.
• Working closely with the product, development, and customer success teams to ensure timely and effective responses to customer issues.
• Designing, implementing, and maintaining monitoring tools and processes to ensure continuous tracking of system performance, availability, and security.
• Providing regular reports on system performance, incident metrics, and customer issue resolution to senior management.

Requirements

• Demonstrate experience managing and supporting live systems in a production environment.
• Demonstrate in programming languages and technologies relevant to the supported products. (Java, .Net/C#, JS, SQL, React)
• Proven experience managing and supporting live systems in a production environment.
• Strong understanding of incident management, monitoring tools, and automation processes.
• Demonstrate understanding of Site Reliability Engineering (SRE) principles and practices.
• Demonstrate experience working with multiple cloud platforms ( AWS, Azure) as well as DevOps practices including CICD Pipelines as well as containerization and orchestration ( Kubernetes, Docker)
• Have experience working with multiple monitoring tools such as Datadog, Splunk
• Familiarity with automation tools and scripting skills such as Python / JS

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.