Technical Solutions Associate

We go FullCircl

FullCircl was formed in 2021 following the merger of Artesian Solutions and DueDil. In September 2023, FullCircl acquired W2 Global Data Solutions. Backed by top-tier investors, including Octopus Investments, Notion Capital, Augmentum Fintech, and notable angel investors such as Dr. Steve Garnett (EMEA Chairman SFDC), FullCircl has solidified its position in the industry.

The acquisition of W2, a specialist compliance and fraud platform, has enabled FullCircl's identity solutions products to mature and penetrate new regulated markets. This expansion has extended FullCircl’s reach into both KYC and KYB. Over the past two years, we have more than doubled in size and are now a scaled business that has been profitable since early 2022.

FullCircl connects the insight you need when it matters most. We partner with more than 700 of the UKs leading banks, insurers and FinTech to deliver market leading insight on their business customers. Clients use our product to solve three mission critical business challenges, namely how to: identify & acquire, verify & onboard and retain & grow customers.

Our web applications and APIs are now used by more than 15,000 end users in large clients including Barclays, Lloyds, NatWest, and Aon, as well as powering digital journeys for high growth challengers such as Tide, GoHenry, Mettle, Caxton, and hundreds more.

Having established a roster of blue-chip enterprise clients in the UK, FullCircl is now looking to expand its reach through continued investment in the platform and exciting partnerships with category leading vendors including Acturis, nCino and IDNow.

We GRAFT to get it done

We want to hire like-minded people which is why our core values are important because if you join us it is pretty important that you fit right in. Ask yourself, do they describe you?

Growth Mindset - We are the change we want to see

Resourceful - We find a way to get it done

Accountable - We do what we say

Factual - We tell it like it is (without being a jerk about it)

Team - We work together to win together

What we can offer you

• We are a team that has a clear view of where it wants to go and are committed to supporting each other to get there.
• We have created an environment where driven and accountable people thrive, and the development and progression of people in our team is a top priority.
• We have been successful by building relationships with senior leaders in banking, insurance and FinTech and consistently delivering value to their teams.
• We operate in an environment where your contributions will be meaningful and good work recognised.
• We provide competitive compensation and benefits and believe employee ownership is a key part of cultivating the mindset we want from everyone.

The Role

Technical Solutions Associate

The API Services team are responsible for onboarding clients with our API products, and ongoing maintenance and support of those clients, ensuring we manage their usage against contracted quotas, and inform the relevant client-facing teams where relevant.

You will be working within the API Services team alongside our Technical Solutions Specialist, helping our new clients to get started with FullCircl products and services, with a focus on clients that have contracted to use our APIs. You will also manage the API quotas for customers who have limits in place when using our services.

We’re looking for someone who has experience working in a customer facing role, and has experience working with, and supporting API products. We want a candidate who can convey technical solutions to stakeholders, both internally and externally, in an easy-to-understand way.

Key Responsibilities

• Setting up new customers with the required services and configurations.
• Joining client calls to discuss their requirements, and how our services can best fit these requirements.
• Managing usage quotas and informing the client-facing teams as clients approach limits.
• Managing API keys for new and existing clients.
• Applying for credentials with third party suppliers.
• Assist the Technical Support Specialist team with support tickets when needed.
• Manage client onboarding process using dedicated software, and report on status of clients.
• Liaise with our Customer Success Team regarding renewals, managing associated API quotas and keys.

Our ideal candidate will have

• Alignment with our core values (G.R.A.F.T.)
• 1+ years’ experience supporting APIs.
• 1+ years’ experience in a customer-facing role.
• A proactive approach to helping clients through the onboarding process.
• A strong attention to detail, and analytical mindset.
• Experience using Microsoft SQL Server, and Microsoft Azure.
• Inquisitive mindset and a desire to learn new products.

Our Amazing Benefits

• Hybrid/Flexible working model
• 25 days annual leave, with the ability to purchase more days!
• Life Assurance and a fabulous Employee Assistance Programme
• Private Healthcare for you - talk to us about adding your family!
• Discounts on various retail stores, gyms memberships and a bike scheme
• Access to LinkedIn Learning
• Peer to peer recognition…and much, much more!

About Us

• 4.8 rating on Glassdoor!
• Excellent employee retention
• We have a culture deeply engaged in D&I and have a team dedicated to overseeing this
• There are 18+ languages spoken between us!
• We actively engage with and support charitable initiatives and volunteer opportunities
• Our skills are shared through our Mentorship program, all are welcome to join
• All ideas and feedback are welcomed. We want all FullCircl’rs to have a voice

“ No matter what stage you are in your career, at FullCircl you are viewed as an individual and given the opportunity to own your career. During my time at FullCircl, the nurturing culture has grown my confidence and given me the opportunity to work with some of our biggest clients.”…. Chloe Weatherill – CSM

How to Apply

If this role is of interest send your CV to CV@fullcircl.com and we'll be happy to have a conversation - speak soon!