Microsoft Dynamics 365 CRM Technical Architect/Lead (Customer Service and Field Service)
Hybrid role with 2 to 3 days at the office per week based in Birmingham.
Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Microsoft Dynamics 365 CRM Technical Architect to join us.
The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions from project inception and planning, through deployment to ongoing support and maintenance.
Why should you work at Microsoft Business Group?
- Multi Award Winning Business
- Official and Award-Winning Microsoft Partner
- Award Winning Databricks Partner
- Official GitHub Partner
- Cloud Native Organisation
- Growing International and Diverse teams
- Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged
- Private Medical Insurance
- Employee Assistance Program
- Income Protection Cover
- Death in Service Cover
- Group Personal Pension Plan with enhanced employee contributions
- Flexible Working and Working from Home
- We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds
Job Summary
Candidate will be working with Dynamics 365 CRM and Power platform solution and technical architecture, solution development, delivery and configuration for Cognizant’s public sector customers.
What will the Microsoft Dynamics CRM Technical Architect be doing day-to-day?
- Analysing the client’s business, developing an understanding of their business objectives, & identify efficient ways D365/CRM will add value to their business
- Understand customer’s intent and existing architecture and propose a best posiible solution to their business problem and processes. Design TDD and FDD documents and get necessary stake-holder approval
- Work on individual delivery items as well as manage task assignment/delivery/troubleshooting/peer reviews were applicable
- Maintain a best practice guidance for the team and overall project deliverables
- Planning & executing the implementation of CRM developments, providing regular progress updates to internal & external clients
- Assisting with project communication & best practice throughout the system implementation.
- D365 Solution Management
- Knowledge in Performance tuning possibilities in Dynamics 365 implementations
Essential Technical Skills:
- Experience of Dynamics 365 CRM capabilities and extensibilities specifically Field and customer Service
- Design & Development experience in Dynamics 365 primarily on Customer Service and Field Service
- Experience of Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, Power Automate
- Hands on experience in configuration, customization and extension of Dynamics CRM
- SQL Server 2008 or above with custom report experience through SQL Server Reporting Services (SSRS) and FetchXML
- .NET Framework Version 4.5 or above including strong WCF\ Web API experience
- Knowledge of Web development, HTML, CSS, JSON, XML, Javascript and SQL
- C# and OOPS concepts
Nice to have:
- Microsoft Azure knowledge
- Experience of data integration and data migration projects
- Power BI Reporting
What education and certification credentials are needed for this role?
- Must have Senior experience of Dynamics 365/CRM development experience
- Experience of Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications)
If you wish to apply, kindly send your profile to christina.ioannidis@cognizant.com