Technical Support Executive

Role - Technical Support Executive. Exciting new opportunity working for an established assistive technology company in Stockport

Role: Assistive Technology Executive

Location: Stockport, Greater Manchester (approx. 2 days a week in the Stockport office - 3 days a week visiting clients)

Product Speciality: Advanced Monitoring Assistive Technology

Salary: £32,000 per anum, bonus, car allowance, pension, 28 days holiday plus bank holiday.

Role Type: Technical Support Service, Technical Installation

This is an exciting opportunity to work as a Assistive Technology Executive in a fast-growing family run business committed to providing Assistive Technology solutions that have a significant effect on patient care. The role reports to the Assistive Technology Director and will provide remote technical support and on-site installation of systems to new and existing customers. In addition, the role involves the pro-active monitoring of systems and appropriate response in the field where necessary.

In this role you will:

Provide remote/telephone and onsite support to our end users

Work on site with clients installing assistive technology advance monitoring systems

Proactively monitor systems in the field and respond where necessary

Provide support to management where needed on day-to-day tasks

Carry out administrative, stock control and ad hoc duties as required

This is an ideal opportunity for someone to develop and build a career. Support, training and development will be provided in all aspects of the job.

The client is a family run business committed to providing solutions that have a significant effect on resident independence, staff productivity and the ability to personalise resident care. By combining innovative technology, advanced monitoring capabilities, and automated alerts, patient well-being is enhanced and the burden on healthcare staff is reduced. Their solutions have proven real world evaluations; reducing falls, reducing the burden of manual turns, improving patient care with potential to generate significant cost savings. Their products are not just technological innovations, they are a testament to a commitment to provide the highest standard of care. They currently work with local authorities, care providers and individuals and their families throughout the UK. The business has a shared vision of the role that technology can play in changing people’s lives for the better. They believe that all individuals should be able to have the opportunity to live a safe, independent and fulfilling life and that technology, blended with human care can make this possible.

Qualifications:

Full UK Driving Licence.

The person/experience

Previous experience of working in a customer support type role

Experience of working on a technical helpdesk

Proven ability to identify issues and implement effective IT solutions

Experience of working with networks, routers, connecting devices to communicate effectively

Experience of monitoring system performance, improving and ensuring stability of client devices

Passionate about providing excellent customer service

Ability to demonstrate communication and problem-solving skills

Demonstrate confidence and able to establish trust with clients

Desire to learn new skills and develop across different roles

Demonstrates a pleasant and professional manner at all times

Ability and willingness to travel to customer locations across the North West

To Apply

If you are suitable for this position, please send a copy of your CV. Alternatively call the recruitment team at Chemistree Solutions Ltd. Chemistree is a pharmaceutical and healthcare recruitment specialist.