UP3
London
Full Time
Permanent
Technical Account Manager
Are you looking for a new opportunity as a Technical Account Manager where you get to work with a wide range of customers to help shape how they can utilise the ServiceNow platform to make the lives of their employees and customers better?
At UP3, we specialise in ServiceNow and deliver best-in-class managed services for customers using the platform. We’re scaling rapidly, delivering innovative solutions across nearly every aspect of the platform for customers across a wide range of sectors. Due to our success and continued growth, we are on the lookout for enthusiastic and experienced Technical Account Manager to join our talented team.
You will be responsible for working with our major and strategic customers, helping them understand how they can get greater value from ServiceNow, either through increased consumption of existing products, or adoption of new ones. Working with key stakeholders to identify business challenges and opportunities are core to the role, so being able to talk through platform capabilities, deliver product demonstrations and build proof of concepts that show what can be achieved is essential. In conjunction with the delivery teams, you will support the management of customer demand and validate that any work produced delivers the value that was expected.
As you will be our customers’ trusted technical advisor, staying current with the latest ServiceNow capabilities and technology is vital. We’re looking for someone who can relate to our values and the type of company we are. If you are right for us you’ll be able to articulate why these values matter:
The role
This is an ideal role for someone who loves demonstrating how ServiceNow can be used to solve business problems and improve processes. You will relish the opportunity to engage with customers and key stakeholders and build strong relationships, being that go to person for technical questions. You’ll enjoy testing your knowledge of the ServiceNow platform, its products, features and capabilities and be happy to get your hands dirty in configuring and performing demonstrations to show the art of the possible and to deliver the occasional proof of concept. It will be down to you to know everything your customers are doing that is related to ServiceNow.
You’ll be working closely with the Engagement Managers and technical team members to shape and articulate the outcomes required from the customers demand and help manage a prioritised backlog of work to ensure our delivery teams are kept busy. Seeing a how customers benefit from the quality solutions we produce will be a big motivating factor.
Required skills and experience:
You do not need to meet every single criteria below to apply, please submit your CV if you think you’d be a good fit for the role.
Responsibilities (not limited to):
What’s in it for you?
Company benefits – highlights
Maternity and Parental Leave
We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you’ll receive 4 weeks of full pay.
In addition, we encourage you to take as much time as you need for ante and post-natal appointments.
Flexible Working
We know people thrive when they’re given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising.
We embrace hybrid working so you can split your time between home and our offices in The Ministry, SE1 and we offer a £250 allowance to make sure your home working is set up with everything you need.