Who we are looking for
A Senior IT Engineering Manager, who will lead and manage our IT engineering capabilities across Technical Services, developing and delivering our technology services to our internal customer base.
You will have a thorough technical understanding and experience of End User Technology, Cloud Integration, Telephony, Unified Communications, Application Delivery and Virtualisation. You will own and drive the development aspect of the function, by supporting and delivering technology changes that support our users.
You will remain up to date with current technology trends and contribute to the overall technology roadmap and Business requirements, to modernise and improve the technology and services.
You will work closely and collaboratively with all teams, fostering strong working relationships to ensure the successful delivery of change. You will deliver and build solutions with a ‘right first time’ approach, minimising negative impacts to the user base and evolving our services and solutions.
This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred skills and experience
- Extensive experience in a senior role, leading and developing technical engineering functions and teams.
- Substantial experience in delivering, supporting and operating enterprise level technologies across various products and platforms including, Messaging, Unified Communications, Telephony, Collaboration, Cloud Technologies, Virtualisation such as Citrix, Desktop Technologies, Automation and Tooling.
- Organisational and technological transformation experience.
- Stakeholder management, with the ability to collaborate with people from different disciplines.
- Self-motivated with the ability to use initiative and prioritise proactively.
- Outcome focussed, delivering at pace and successfully.
- Excellent planning or resource planning skills.
- Service quality development and management.
- Demonstrable evidence of driving continuous improvement.
- Open to feedback and idea sharing.
Main Responsibilities
- Being responsible for ensuring the smooth and efficient operation of the services managed to meet the needs of the Business and it's stakeholders.
- Leading initiatives to enhance user interfaces, streamline processes and provide self-service options to improve the end-user experience.
- Collaborating with cross-functional teams to identify pain points and bottlenecks in the user journey, implement improvements and measure the impact on user satisfaction and productivity.
- Contributing to the overall plans and subsequent execution of our technology transformation strategy for key service platforms, working closely with IT teams and stakeholders, driving cloud adoption, considering factors such as scalability, cost efficiency and data security.
- Assessing existing systems, identifying suitable solutions and developing migration plans to ensure a seamless transition.
- Modernising the process and technologies underpinning the provision of end-user devices and services.
- Evaluating continuously the services provided, including the use of metrics such as key performance indicators, outcome driven metrics, objectives and key results.
- Mentoring and establishing clear personal development plans and career paths in your team as well as training, 1-2-1 and deputising as and when required.
- Keeping up to date with technology, vendors and solutions, in conjunction with the solutions team and technical leads to identify improvement opportunities within your domain.
- Developing the capability, inspiring high standards of service and ensuring knowledge gaps across the team are addressed, by proactively engaging other teams, ensuring inefficiencies are addressed.
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