Technical Support Engineer

Job Title: Technical Support Engineer

Location: Huddersfield / Hybrid

Pay Range/details: Up to £40,000 per annum

Contract Type: Permanent

Omega are supporting UK s largest Wholesale Distributor of Solar PV, Energy Storage Systems and EV-charging in their search for a Technical Support Engineer. The right candidate will offer support to customers relating to pre-sale and post-sale technical queries, consisting of design & product advice, planning, product application and troubleshooting.

Key Responsibilities Technical Support Engineer

• Answering telephone, email & webchat technical support to customers relating to pre-sale and post-sale technical queries, consisting of design & product advice, planning, product application and troubleshooting.
• Documenting call details on the Customer Management system.
• Helping with queries relating to firmware/communication/settings/fault finding/troubleshooting.
• Ongoing development of product/industry/regulatory knowledge including in-person and remote supplier training, as well as use of all available supplier online resources.
• Sharing knowledge with colleagues both interdepartmental and intradepartmental.
• Displaying good people skills and the ability to manage customer expectations.
• Following RMA processes where appropriate.
• Appreciation of where to cease support.
• Liaising with manufacturers technical teams when required.
• Working on our Brand Ambassador programme collaborating with other departments with a particular focus on specific brands.
• Representing the Technical department within project/supplier/customer meetings.
• Documentation supporting the team with the creation and upkeep of technical documentation.
• Attending other supplier/event sites for training and providing support for other departmental activities.

Qualifications & Requirements Technical Support Engineer

• Strong electrical background installation experience.
• Working technical knowledge of Solar PV, ESS and EV charging.
• Computer literate and ability to use CRM system.
• Technically minded.

What we can offer Technical Support Engineer

• 25 days holiday
• EV Car scheme
• Pension
• Life Assurance
• Discounted company products
• Cycle to Work Scheme
• Career Development
• Employee Assistance Scheme
• Staff events and surprises

For more information on this role, please contact Michael Farrell on (phone number removed) or send a copy of your CV to (url removed)

Candidates who are currently a Technical Support Engineer, Solar PV Installer, Customer Support Engineer or a Support Engineer may be suitable for this position.

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.