Head of Engineering and Product
Leading Engineering and Product outcomes (growth) for
Techniche EV, automating the maintenance of electric vehicle charge points to increase uptime and improve reliability;
Urgent, managing the maintenance of critical assets for fuel retailers at over 40,000 forecourt and convenience retail sites in 30 countries;
You’ll have the Autonomy, Accountability, and Responsibility to drive performance across
Primary Focus – Product
- Development & delivery: co-creates the value proposition & narrative for each product line for the identified target markets & audiences. Work in collaboration with cross-functional leadership to test propositions to ensure validity
- Product enhancements & development; setting & delivering the strategy of new product/product improvement introduction, robust end-to-end commercial assessments for projects, and sponsoring and participating in agreed project teams.
- Reconcile the current product performance & develop future product roadmaps. Aligning with Engineering Development roadmap.
- Managed product portfolios, working with commercial colleagues and tracking product performance.
- Challenge changes to the delivery plan & and initiate activity to maximise sales & customer experience.
- Awareness: In collaboration with the marketing and commercial teams, understand the product's current and anticipated market dynamics to identify and anticipate market opportunities and challenges.
Primary Focus – Engineering and QA
- Develop and execute strategic plans to drive technical innovation and achieve business goals, leveraging your expertise in Microsoft tools such as the .Net framework, Net8, Azure/Azure Dev Ops (Azdo) SaaS architecture, Infrastructure as Code (IaC) Bicep, ML, AI, and Python.
- Oversee the design, development, and implementation of scalable and reliable SaaS solutions, ensuring alignment with architectural principles and best practices.
- Develop clear engineering goals, roadmaps, and delivery timelines to support rapid and sustainable growth.
- Drive continuous improvement in engineering practices to enhance velocity and productivity.
- Stay abreast of emerging technologies and industry trends, evaluating their potential impact on our business and making recommendations for adoption as appropriate.
- Foster strong relationships with key stakeholders, effectively communicating technical concepts, project updates, and strategic initiatives to non-technical audiences.
- Build and nurture high-performing teams and leaders through strategic hiring, coaching, and development initiatives.
Vital Signs
- Users, high utilisation across the product; users are ambassadors, providing high satisfaction scores and constant feedback, helping us to build for the future and secure long-term sustainable revenue
- Market, the UVP is distinctive. Product value outstrips the value it creates, removing any price sensitivity. We can articulate clearly its competitive advantage, which accelerates growth (maintaining double-digit growth)
- Strategy: Our product and Engineering strategy is laser-focused, bringing absolute clarity to the customer segments we will target or not. This informs the technology and best practices we use to become market leaders, reinforcing that we are a purpose- built platform with the customer at its heart.
- Quality and Performance: The product has little or no downtime. Defects are seldom found, and we can release frequently without issues. Technical debt is constantly managed, keeping it to a minimum so there is little interference with the product.
- People and team: You maintain a highly engaged team that is thirsty for learning and innovation. They understand our customers and the external factors that drive customer decisions, producing a range of high-quality outcomes that deliver market- leading products.
Previous track record, built from:
- Previous experience leading engineering and product teams in high-growth SaaS environments.
- Certified in MS technology stack is essential.
- Delivering engineering and product strategies that deliver growth for SaaS solutions is
- essential; this should be demonstrable in at least three of your previous roles.
- Can clearly articulate product and engineering outcomes in a monetised way.
- Previous experience in working in a high-growth PE-backed business is essential
- Previous experience in the CMMS or Electric Vehicle/EV charging points sectors would be
- highly advantageous.
- Being a hands-on & strategic leader. We are all Managers/Players.
Broader Responsibilities
Leadership and Strategy
- Champion a continuous learning and improvement culture, encouraging experimentation, knowledge sharing, and professional development within the engineering team.
- Lead and inspire a team of engineers, providing mentorship, guidance, and support to foster a culture of collaboration, innovation, and excellence.
- Collaborate closely with cross-functional teams, including product management, design, and operations, to define project requirements, establish priorities, and deliver high-quality solutions that meet customer needs.
- A member of the Operational Leadership team, reporting to Exec
Project Management
- Manage the entire software development lifecycle, from concept to deployment, ensuring timely delivery of high-quality products.
- Implement Agile methodologies to enhance productivity and streamline processes.
Technical Excellence
- Provide technical direction and guidance to the engineering team, ensuring best architecture, design, and coding practices.
- Deep, specialist knowledge in SaaS
- Ensure the product meets high performance, security, scalability, and user experience
- standards.
- Stay abreast of industry trends and emerging technologies, integrating relevant
- innovations into the project.
- Act as a subject matter expert in GCP architecture and services, providing technical
- guidance and support to internal teams and external stakeholders.
Collaboration and Communication
- Collaborate closely with cross-functional teams, to deliver cohesive, user-centric solutions.
- Communicate project status, challenges, and successes to stakeholders, providing regular
- updates and transparent reporting.
- Work with senior management to align engineering initiatives with business objectives and
- strategic goals.
Quality and Performance
- Establish robust testing and quality assurance processes to ensure the reliability and performance of the platform.
- Monitor and analyse platform performance metrics, making data-driven decisions for continuous improvement.
- Implement and maintain best practices in cyber-security and data privacy.
Team Development
• Recruit, hire, and retain top engineering talent, building a team capable of executing the digital transformation vision.