Technical Reinsurance Manager
Cheltenham
£38,000-£50,000 DOE
I am partnering a global organisation in their search for a Technical Manager to join their team central Cheltenham. Our client offers an excellent working environment, the office is spacious and modern, and a relaxed and happy working atmosphere is always promoted.
You will be accountable for service delivery across team continually reviewing technical processes and implementing improvements where necessary. Co-ordinate work activities with other teams with a focus on providing an effective processing service to internal and external customers. Act as a senior technical escalation point within the CST office and as first line manager and primary contact for Apprentices, Technicians and Account Handlers.
About you:
- Prior experience in a senior/managerial role within commercial/London Market insurance is essential
- Cert CII qualified is preferable
- Awareness of IBA and broking processes
- Experience working closely with the London Market
- Technical, system and communication knowledge required to operate at an Expert Technician level
- Aptitude and appetite for people management
- Commit to be in the office at least 3 days per week
- Excellent interpersonal and communication skills, both written and verbal
- Strong attention to detail and a high level of accuracy
Responsibilities:
- Managing own technical case load, working at Expert Technician level or higher
- Produce and analyse regular and timely management information
- Set objectives and priorities within team, agreed with Operations Manager, ensuring they are aligned with the business goals
- Maintain effective working relationship with management of other functions in Cheltenham to ensure aligned communication and culture
- Build and maintain strong and effective relationships with key internal and external stakeholders, ensuring business trust in CST
- Help to drive implementation of initiatives to improve CST service, and offering, to help enable business growth
- Debate and agree, with management team, process improvement projects and technical training requirements identified by Technical Forum
- Work with Operations Manager to obtain data and supporting information to make cases for change projects with Head of Client Services
- Conduct regular 1:1 meetings and quarterly meetings with team members and deal with issues to facilitate and improve performance
Benefits
- 25 days holiday + bank Holidays
- 6% pension contribution
- Wellbeing support and long service sabbatical
- Discounted gym membership
- Income protection
- Life and health insurance
- Fantastic, modern offices!
- Hybrid working available (2 days WFH)
Interested? Send your most up-to-date CV to Ellie at i2i recruitment today!
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