Technical Claims Advisor

The Claims Manheim team are looking for a Technical Claims Advisor to guide Manheim Buyers through the relevant claims process, giving accurate advice regarding suitable repairers and relevant liabilities.

You would be qualifying claims and ensuring an accurate and speedy claims resolution giving regard to both AutoProtect and Manheim company procedures, insured liabilities and customer sensitivities relating to the Manheim SureCheck Administration Scheme.

This role will be based in our Harlow Office. The working pattern will be Monday-Friday, 9am-5:30pm, 38.8 hours per week and you will be required to work 1 in 3 Saturdays.

The role

The key responsibilities you could be looking after include:

• Provide accurate claims advice across a variety of Manheim SureCheck products.
• Resolve claims across a variety of platforms, App, Online, telephone, and email.
• Understanding the Manheim buyers’ requirements and working with them to ensure they are properly dealt with in a speedy manner.
• Maintain company contractual service levels.
• Provide professional and friendly service.
• Arrange/Review/Evaluate vehicle assessment reports.
• Other reasonable duties as required.

Our ideal candidate

• Technical knowledge within the motor industry
• Excellent interpersonal and customer service skills
• A high level of literacy and numeracy
• Active listening skills
• Initiative and the ability to adapt quickly to different situations
• Ability to work effectively under pressure both within a team or on own initiative
• Good planning and organising skills with the ability to prioritise
• Ability to build effective relationships and be an excellent communicator

Essential Knowledge and Experience

Essential:

• Detailed understanding of motor vehicle systems, diagnosis and repair methods
• Formal qualification in motor vehicle repair or equivalent experience in a motor repair workshop environment
• Good written and oral communication skills
• Proficient in using Microsoft 365 including Word and Outlook

Preferred:

• Experience in insurance product administration and claim resolution

Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK

Join the AutoProtect Group and Shape the Future

Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.

Our diverse business includes four key branches:

• AutoProtect: Recognised for its outstanding warranties and value-added insurance products.
• Shine!: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
• DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.
• iComply: Specialised compliance consultancy serving the automotive sector.

We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey.

Discover our vision and values at Careers - Our Vision (autoprotect.co.uk) and get an insider’s view of life at AutoProtect Group on our LinkedIn Life page.

Ready to make your mark?

Apply now to join us in driving innovation and success in the automotive industry!

Please note we are not working with agencies currently.