Technical Support Engineer

About FERMAX:

Fermax is a company based in Valencia (Spain) with 75 years of history. We have become the leading company in systems and solutions for residential communication, home connectivity, security and access control, achieving our desire to connect people and homes with the world.

We currently have 6 international subsidiaries (France, United Kingdom, Belgium, Poland, Singapore and China), 4 representative offices (Turkey, Colombia, Dubai and Portugal), as well as a broad structure of distributors and partners in more than 70 countries.

About the Role:

The technical support engineers duties will consist of offering remote and on-site support to our customers. The remote assistance will consist of: emails, telephone conversations and / or remote PC login sessions. On-site support can consist of in-depth diagnosing where remote solutions aren’t achievable and commissioning systems that our customers have installed.

We’ll also be supporting the sales team from a technical perspective which includes: carrying out site surveys, reviewing specifications and drawings resulting in us offering quotations & preparing AutoCAD drawings for first fixing and second fixing solutions.

The successful candidate will provide excellent technical assistance and support to our customers, resolving issues and ensuring customer satisfaction. The role requires a strong technical knowledge, exceptional troubleshooting abilities and a customer-oriented mindset.

Your profile:

• 2+ years of experience in a technical support role.
• Fair knowledge of computer hardware and software.
• Strong technical background with a good understanding of electronics, IT and / or security industry equipment.
• Excellent problem-solving skills with the ability to think logically and act decisively under pressure.
• Strong communication skills, both verbal and written with a focus on delivering clear and concise instructions to customers.
• Customer oriented mindset with a passion for providing exceptional customer service.
• Ability to work independently as well as collaboratively in a team-orientated environment.

Other information:

• Location: Southfields Industrial Park, Laindon, Essex, SS15 6SS
• Working hours: Monday – Thursday, 9am – 5:30pm / Friday, 9am – 5pm (Includes a 1 hour lunch)
• Continuous training and personal development courses will be provided
• Company mobile phone & laptop will be provided
• Company card for expenses while on work trips will be provided

We are excited to welcome new talent to our team at FERMAX UK. If you are passionate about providing excellent technical support and are looking for a dynamic and supportive work environment, we encourage you to apply. Should you have any questions or need further information, please do not hesitate to contact us.