Technical Support Specialist

Salary: £28,000 - £32,000 + £2,000 OTE

Blink Payment is transforming the payments landscape. Our renowned online platform, backed by a dedicated UK-based team, is at the forefront of the payment platform revolution.

At Blink Payment we provide payment technology, powered by people. Innovating, and utilising the latest technology. Our aim is to make keeping track of payments and getting paid as easy as possible for our clients.

What makes us different:

Personal Touch - rated 4.7 on Trustpilot, you can talk to us anytime via online live chat, email, WhatsApp and phone.

Platform - Our payment platform is secure and seamless, with every payment type your business will ever need.

Simplicity - We like to keep things simple - your business payments and reconciliations all in one easy-to-use platform.

Our platform feels smart and savvy. Whilst helping businesses get paid quickly, easily, and securely. We provide a simple flow, facilitating multiple payment options, in-depth reporting and customisation, all in one place.

Our core values:

?Bring a positive vibe?

??Stay switched on??

??Be a problem solver??

??Nothing is too much??

Check out our website: https://www.blinkpayment.co.uk/

The Role:

We are seeking a highly skilled Technical Support Specialist who will play a pivotal role in delivering an exceptional customer experience. The ideal candidate will possess outstanding communication skills and have the unique ability to convey complex technical information in a clear and accessible manner, whether interacting with clients or collaborating with developers. You will be the bridge between the technical team and our customers, ensuring seamless issue resolution and contributing to the overall satisfaction and success of our clients.

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Key Responsibilities:?

• Managing escalated tickets in a professional and diligent manner
• Meticulous record keeping on Salesforce
• Taking ownership of complex API integration cases
• Interacting with clients through multiple communication channels– live chat, email, and phone
• Diagnosing and resolving issues before escalation to the development/product team
• Supporting and maintaining key relationships with other departments within the business
• Demonstrate and promote best practices to guide first-line team members
• Continuously seek opportunities to improve processes and enhance support efficiency

Ideal Candidate:?

• Excellent attention to detail and organisational skills
• 1-2 years’ experience within 2nd line support
• Excellent communication and interpersonal skills
• Demonstrable technical knowledge & support experience
• A base understanding of coding – Javascript, HTML or PHP preferred
• An in-depth knowledge and understanding of API integrations

Why join Blink Payment?

• Come on board a fast growing privately owned business
• 26 Days Annual Leave + Bank Holidays
• An additional day of annual leave for your Birthday??
• WFH Friday’s
• Private Health Insurance (Vitality)??
• Access to Perkbox - our flexible benefits portal
• Matched pension contributions up to 6%
• Enhanced maternity/paternity leave
• Frequent company social events + quarterly company off-sites
• Learning & Development Opportunities
• Pool, Table Tennis, and Darts in the office??
• Access to office bar after work??