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Service and Support Engineer

Job Details
  • 5095
  • Yokogawa
  • Based at office in Runcorn with hybrid working option
  • Permanent, Full Time
  • Attractive package + hybrid working option

Service and Support Engineer (Automation) – Hybrid working, with option to work from home up to 2 days per week combined with working at our offices in Runcorn.

Do you have experience gained within, or working for a company supplying to, the oil and gas, petrochemical, or industrial automation industry and wish to be part of a business where your results are rewarded, with the freedom to work autonomously?

Our Company

Founded in Tokyo in 1915, Yokogawa has positioned itself over the years as a viable and high value supplier to a diverse range of process industries including oil, chemicals, natural gas, power, iron and steel, and pulp and paper. We continue to work toward a more sustainable society through our 18,000 employees in a global network of 18 manufacturing facilities, 82 companies, and over 650 sales and engineering offices spanning 33 countries.

Our business engages in broad-ranging activities with applications in process control, batch management, data analytics, and cyber security. We are preparing for a future in which industries will make the transition from industrial automation to industrial autonomy, and we want you to join us on our journey.

The Role – Service and Support Engineer (Automation)

Reporting to a Customer Centric Team Leader, your role as Service and Support Engineer will be to provide technical and preventative support to our clients based both onshore and offshore around the UK. For each project working across the safety lifecycle your remit will include:

  • Making preventative maintenance visits to clients and carrying out specialist checks
  • Providing on-call services to support faults and breakdowns 
  • Making minor software and hardware modifications against Management of Changes processes
  • Providing technical specifications to procurement and supervising suppliers
  • Writing project documentation for clients
  • Conducting internal testing for modifications
  • Executing or leading Factory Acceptance Tests and Site Acceptance Tests, including site transitions and installations
  • Monitoring and controlling the quality of work at site
  • Formalising project closures

The Package

We believe that our employees are crucial to our success. To help you maximise your potential, we offer an environment that actively encourages personal development and continuous learning. As a Service and Support Engineer, you’ll benefit from:

  • An encouraged healthy work-life balance with the option to blend work from home and the office in Runcorn
  • Competitive salary and incentive package with the level depending on experience, plus overtime / TOIL where relevant
  • Car allowance
  • Pension with company contribution up to 12.5% dependent upon criteria
  • Permanent contract, working Monday to Thursday 8:30am to 5pm, and Friday 8:30am to 4:30pm
  • Excellent career opportunities within an international environment, with advanced high-technology products and services
  • 25 days holiday plus bank holidays with increments based on length of service
  • Private medical insurance and healthcare scheme

You will be based at our Runcorn offices (with option to partly work from home), however there will be travel to customer sites across the UK, offshore and overseas as required for each project.

Our Requirements - Service and Support Engineer (Automation)

  • Experience in a similar role gained within either oil and gas, petrochemical, or an industrial automation environment
  • Understanding of ISO 9001 and Health and Safety at Work Act
  • Full UK driving licence
  • Highly motivated and flexible approach, able to work both with minimal supervision and as an effective team player
  • Confident communicator with a professional manner

Although not essential, a degree qualification in an engineering or process related subject would be highly advantageous. Applicants with Offshore certificates are highly desired, however full training can be provided.

All applications for this Service and Support Engineer vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

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